Last updated: September 29, 2026
Vancouver Auto Haus (“we”, “us”) respects your privacy. This policy explains what personal information we collect, why we collect it, and how we protect it. We follow British Columbia’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- Contact details, such as your name, phone number, email address, and mailing address.
- Vehicle details, such as the vehicles you ask about, buy, trade in, or bring in for service.
- Financing and credit information, such as your date of birth, address history, employment, income, and credit history, when you apply for financing or ask us to check your credit.
- Driver’s licence and identity details, when needed to complete a sale, test drive, or financing application.
- Information you send us through our website forms, by email, by phone, or in person.
- Basic technical information from our website, such as your browser type and the pages you visit.
How we use your information
- To answer your questions and give you quotes.
- To complete vehicle sales, trade-ins, and service work.
- To process financing applications and assess credit.
- To verify your identity and prevent fraud.
- To meet our legal, licensing, and record-keeping obligations.
- To improve our website and services.
Credit checks
With your consent, we may request your credit report from a credit reporting agency such as TransUnion. We use this information only to assess financing options for you and to verify your identity. Some checks are “soft” inquiries, which do not affect your credit score. We will tell you before we run any check, and we will not run a credit check without your permission.
Consent
We collect, use, and share your personal information only with your consent, unless the law allows or requires otherwise. You may withdraw your consent at any time, subject to legal or contract limits. If you withdraw consent, we may not be able to provide some services, such as financing.
Who we share information with
We do not sell your personal information. We share it only when needed to serve you, for example with:
- Lenders and financing companies, when you apply for financing.
- Credit reporting agencies, such as TransUnion, for credit checks and identity verification.
- Insurance providers and government agencies, such as ICBC, to register and insure vehicles.
- Service providers who help us run our business, such as website hosting and email providers. They must protect your information and use it only for the work we ask them to do.
- Anyone the law requires us to share it with.
Cookies and website data
Our website may use cookies and similar tools so the site works properly and so we can understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.
How we protect your information
We use reasonable physical, electronic, and administrative safeguards to protect your personal information from loss, theft, and unauthorized access. Only staff who need your information to do their job can see it.
How long we keep it
We keep personal information only as long as we need it for the purposes above, or as long as the law requires. After that, we securely destroy it or make it anonymous.
Your rights
You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong. To make a request, contact us using the details below. We will respond within the time the law requires.
Contact us
If you have questions about this policy or how we handle your information, please contact our Privacy Officer:
Vancouver Auto Haus
2780 King George Blvd, Surrey, BC V4P 1A2
Phone: 604-385-7526
Email: info@vancouverautohaus.ca
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.